tag:genway.instatus.com,2005:/history Genway Status - Incident history 2026-02-04T06:00:00.000+00:00 Genway tag:genway.instatus.com,2005:Maintenance/cml5c8h1d02l6l8fqpunsu7c7 2026-02-04T06:00:00.000+00:00 2026-02-04T06:00:00.000+00:00 Environment Upgrades Type: Maintenance

Duration: 30 minutes

Affected Components: app.genway.ai, api.genway.ai

Feb 4, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 4, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:genway.instatus.com,2005:Maintenance/cmj5hrti80dm23lz2xbb08o20 2025-12-14T09:00:00.000+00:00 2025-12-14T09:00:00.000+00:00 Environment Upgrades Type: Maintenance

Duration: 30 minutes

Affected Components: api.genway.ai, app.genway.ai

Dec 14, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 14, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 14, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:genway.instatus.com,2005:Maintenance/cmbnqohpf0011yetyqajpj9y3 2025-06-08T13:30:00.000+00:00 2025-06-08T13:30:00.000+00:00 Environment Upgrades Type: Maintenance

Duration: 30 minutes

Affected Components: api.genway.ai, app.genway.ai

Jun 8, 13:30:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

]]> tag:genway.instatus.com,2005:Maintenance/cmbmm3m2j001p8s0fwf677nay 2025-06-08T13:00:00.000+00:00 2025-06-08T13:00:01.000+00:00 Environment upgrades Type: Maintenance

Duration: 1 hour

Affected Components: api.genway.ai, app.genway.ai

Jun 8, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 8, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 8, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:genway.instatus.com,2005:Maintenance/cm95atk9b000m4zmjpa1nl8vy 2025-04-06T06:30:00.000+00:00 2025-04-06T06:30:00.000+00:00 Environment upgrades Type: Maintenance

Affected Components: api.genway.ai

Apr 6, 06:30:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

]]> tag:genway.instatus.com,2005:Incident/cm77ky8jr005fa2jwhsewoydg 2025-02-16T12:05:39.398+00:00 2025-02-16T12:05:39.424+00:00 API outage Type: Incident

Duration: 2 minutes

Affected Components: api.genway.ai

Feb 16, 12:05:39 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 16, 12:07:39 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/cm77kt3fb003fa2jwadxen0e2 2025-02-16T12:01:39.479+00:00 2025-02-16T12:03:39.493+00:00 API outage Type: Incident

Duration: 2 minutes

Affected Components: api.genway.ai

Feb 16, 12:03:39 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

Feb 16, 12:01:39 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/cm71rzamw00dv9l1ssgkdg1dy 2025-02-16T11:00:00.000+00:00 2025-02-16T11:00:01.000+00:00 Environment upgrades Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: api.genway.ai, app.genway.ai

Feb 16, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 16, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:genway.instatus.com,2005:Incident/cm63u1rgb001uys8kdex80ga5 2025-01-19T16:29:33.370+00:00 2025-01-19T16:29:33.395+00:00 API outage Type: Incident

Duration: 1 minute

Affected Components: api.genway.ai

Jan 19, 16:29:33 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 19, 16:30:33 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/cm2hshdrp00k910dvl8wx97hd 2024-10-20T16:15:40.020+00:00 2024-10-20T16:15:40.033+00:00 API outage Type: Incident

Duration: 9 hours

Affected Components: api.genway.ai

Oct 20, 16:15:40 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 20, 16:24:39 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/cm2hsfrjb000vsz5810cvezbi 2024-10-20T16:14:24.551+00:00 2024-10-20T16:14:24.572+00:00 App outage Type: Incident

Duration: 12 hours and 30 minutes

Affected Components: app.genway.ai

Oct 20, 16:14:24 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 20, 16:26:54 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/cm1q2x1jw002o135btqzpatyq 2024-10-06T13:00:00.000+00:00 2024-10-06T14:00:00.000+00:00 Environment upgrades Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: api.genway.ai, app.genway.ai

Oct 6, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 6, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:genway.instatus.com,2005:Incident/cm1gor8m7004s2kmvnnkcz9gq 2024-09-24T17:03:52.926+00:00 2024-09-24T17:03:52.942+00:00 App outage Type: Incident

Duration: 1 day and 8 hours

Affected Components: app.genway.ai

Sep 24, 17:03:52 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 24, 17:35:52 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/cm0b6l37i006t9f2cy0048dqt 2024-08-26T15:56:39.677+00:00 2024-08-26T15:56:39.694+00:00 API outage Type: Incident

Duration: 17 hours and 54 minutes

Affected Components: api.genway.ai

Aug 26, 15:56:39 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 26, 16:14:32 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/cm0b6gwn70043jng4fz71i9g5 2024-08-26T15:53:24.546+00:00 2024-08-26T15:53:24.563+00:00 App outage Type: Incident

Duration: 1 day, 1 hour and 31 minutes

Affected Components: app.genway.ai

Aug 26, 15:53:24 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 26, 16:18:55 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/clxrlg3b784773b6oityqk4mhl 2024-06-23T13:37:24.452+00:00 2024-06-23T13:37:24.452+00:00 Database Maintenance Type: Maintenance

Duration: 16 minutes

Affected Components: api.genway.ai, app.genway.ai

Jun 23, 13:37:24 GMT+0
Identified - We are planning for scheduled maintenance during that time..

Jun 23, 13:53:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:genway.instatus.com,2005:Incident/clxnrh8ys520690fvomu2dydxo7 2024-06-20T21:15:39.555+00:00 2024-06-20T21:15:39.571+00:00 API outage Type: Incident

Duration: 2 hours

Affected Components: api.genway.ai

Jun 20, 21:15:39 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 20, 21:17:39 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clxnrf0ai19661kznb29lgzozs 2024-06-20T21:13:55.001+00:00 2024-06-20T21:19:24.732+00:00 App outage Type: Incident

Duration: 5 hours and 30 minutes

Affected Components: app.genway.ai

Jun 20, 21:19:24 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

Jun 20, 21:13:55 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clxnr8kwe488189fkomm5rvjs7f 2024-06-20T21:08:55.117+00:00 2024-06-20T21:12:56.778+00:00 App outage Type: Incident

Duration: 4 hours and 2 minutes

Affected Components: app.genway.ai

Jun 20, 21:12:56 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

Jun 20, 21:08:55 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clxnr88ww4772i0n9d9dsz3cd 2024-06-20T21:08:39.583+00:00 2024-06-20T21:08:39.596+00:00 API outage Type: Incident

Duration: 2 hours

Affected Components: api.genway.ai

Jun 20, 21:08:39 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 20, 21:10:39 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clvmhgdn263802ltn6axy1vidw 2024-04-30T14:27:51.949+00:00 2024-04-30T14:27:51.960+00:00 App outage Type: Incident

Duration: 4 days, 8 hours and 31 minutes

Affected Components: app.genway.ai

Apr 30, 14:27:51 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 30, 16:12:22 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clv0xpfzd5882qnmzutmsag6s 2024-04-15T12:31:52.871+00:00 2024-04-15T12:31:52.886+00:00 App outage Type: Incident

Duration: 5 hours and 30 minutes

Affected Components: app.genway.ai

Apr 15, 12:31:52 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 15, 12:37:22 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clumxdapt1072932kvokccvldyx0 2024-04-05T17:13:39.712+00:00 2024-04-05T17:13:39.729+00:00 API outage Type: Incident

Duration: 2 hours

Affected Components: api.genway.ai

Apr 5, 17:13:39 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 5, 17:15:39 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clumxb1w41071010l4ok8psomv8b 2024-04-05T17:11:54.963+00:00 2024-04-05T17:11:54.972+00:00 App outage Type: Incident

Duration: 5 hours and 30 minutes

Affected Components: app.genway.ai

Apr 5, 17:11:54 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 5, 17:17:24 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/clu5almok442283b5ols0p1ul6a 2024-03-24T10:00:00.000+00:00 2024-03-24T11:42:12.961+00:00 Resources Maintenance Type: Maintenance

Duration: 1 hour and 45 minutes

Affected Components: api.genway.ai, app.genway.ai

Mar 24, 11:42:12 GMT+0
Completed - .

Mar 24, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 24, 09:56:54 GMT+0
Identified - Maintenance is now in progress..

]]> tag:genway.instatus.com,2005:Incident/clt1c7bn379382hqomipxe0utq 2024-02-25T09:58:17.006+00:00 2024-02-25T09:58:17.012+00:00 Website outage Type: Incident

Duration: 4 days, 20 hours and 1 minute

Affected Components: www.genway.ai

Feb 25, 09:58:17 GMT+0
Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 25, 11:54:17 GMT+0
Resolved - Website is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/clt131iwi15768b3omnvrl1nkn 2024-02-25T09:00:00.000+00:00 2024-02-25T09:00:01.000+00:00 Maintenance Type: Maintenance

Duration: 3 hours

Affected Components: www.genway.ai, api.genway.ai, app.genway.ai

Feb 25, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 25, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:genway.instatus.com,2005:Incident/cls69evng972899heohszskrnm4 2024-02-03T15:59:19.227+00:00 2024-02-03T15:59:19.237+00:00 API outage Type: Incident

Duration: 5 hours

Affected Components: api.genway.ai

Feb 3, 15:59:19 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 3, 16:04:18 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clr901tfo869782hionhqfcsu4i 2024-01-11T09:20:49.476+00:00 2024-01-11T09:20:49.484+00:00 API outage Type: Incident

Duration: 1 hour

Affected Components: api.genway.ai

Jan 11, 09:20:49 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 11, 09:21:48 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clr8zmdqi427627hxoh2g35ltwa 2024-01-11T09:08:49.289+00:00 2024-01-11T09:08:49.304+00:00 API outage Type: Incident

Duration: 1 hour

Affected Components: api.genway.ai

Jan 11, 09:08:49 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 11, 09:09:48 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clr8z0mxn367739hxohwfecdas3 2024-01-11T08:51:54.779+00:00 2024-01-11T08:51:54.793+00:00 App outage Type: Incident

Duration: 5 hours and 1 minute

Affected Components: app.genway.ai

Jan 11, 08:51:54 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 11, 08:56:54 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clr8yya59360911hxohmh53v6iq 2024-01-11T08:50:04.892+00:00 2024-01-11T08:50:04.910+00:00 API outage Type: Incident

Duration: 3 hours and 45 minutes

Affected Components: api.genway.ai

Jan 11, 08:50:04 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 11, 08:53:49 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clr8wvhbq151991hxohepofs72f 2024-01-11T07:51:54.997+00:00 2024-01-11T07:51:55.015+00:00 App outage Type: Incident

Duration: 5 hours

Affected Components: app.genway.ai

Jan 11, 07:51:55 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 11, 07:56:54 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Incident/clr8wqv1j540750hponw62usj1o 2024-01-11T07:48:19.495+00:00 2024-01-11T07:48:19.503+00:00 API outage Type: Incident

Duration: 5 hours and 29 minutes

Affected Components: api.genway.ai

Jan 11, 07:48:19 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 11, 07:53:48 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/clr3r18ey1426732ifohz32bstbw 2024-01-10T13:00:00.000+00:00 2024-01-10T16:41:13.368+00:00 General Maintenance Type: Maintenance

Duration: 3 hours and 41 minutes

Affected Components: api.genway.ai, app.genway.ai

Jan 10, 16:41:13 GMT+0
Completed - Maintenance has completed successfully..

Jan 10, 15:43:51 GMT+0
Identified - Maintenance is now in progress..

Jan 10, 13:00:00 GMT+0
Identified - Undergoing infrastructure improvements; expect temporary service interruptions.

]]> tag:genway.instatus.com,2005:Incident/clr3hwbbl715672hioh9h9shisq 2024-01-07T12:53:48.753+00:00 2024-01-07T12:53:48.761+00:00 API outage Type: Incident

Duration: 1 hour and 1 minute

Affected Components: api.genway.ai

Jan 7, 12:53:48 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 7, 12:54:48 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:genway.instatus.com,2005:Maintenance/clpifx4rb23724b4of88py4614 2023-11-28T14:45:00.000+00:00 2023-11-28T14:45:00.000+00:00 Resources Maintenance Type: Maintenance

Duration: 13 minutes

Affected Components: api.genway.ai

Nov 28, 14:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 28, 14:58:26 GMT+0
Completed - Maintenance has completed successfully..

Nov 28, 14:45:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:genway.instatus.com,2005:Maintenance/cloyjjwyt33592bgoglhcu5mkv 2023-11-14T16:00:00.000+00:00 2023-11-14T16:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Affected Components: api.genway.ai, app.genway.ai

Nov 14, 16:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

]]>